ATC Fitness shows and provides a pure example of poor customer service as well as poor business ethics.
- Service is horrible because it seems that most of the employees that work here are young and incompetent when it comes to providing quality service to their clients. ANY health club thrives on personal contact as well as service. I literally have to wait, even when I am the only one at the counter, more than 5 minutes just to be acknowledged so I can be helped or when I would like to tan. When the manager and co-worker stands at the counter with their backs turned to the client and just carry on with their conversations with young girls, it really upsets me and should any other paying client.
- When I thought to myself that I would want to work for this company and provide that customer service; I could show where that is lacking. I went to the Bartlett location to submit an application and my resume and I literally heard and watched 2 other employees make sly remarks about me and saw my resume put in the trash.
- When I spoke to a district manager about the application process he literally told me that applying to certain locations is a big factor because of chemistry between managers and co-workers. To me that literally means that this company DOES NOT comply with Equal Opportunity. If they are going to judge a person or profile a person just submitting a resume.
I have been a member of this gym for over 6 years and loved going there because of the convenience provided. However, due to the above situations I cancelled my membership and switched gyms. I DO NOT recommend ATC to anybody
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