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So embarrassed that I took family here! - Review by citysearch c | Girardi's -

Girardi's -

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So embarrassed that I took family here! 11/19/2012

I am so disappointed with this establishment. I would have expected so much better from a small, family run restaurant. We have eaten here before, and always enjoyed the food and the service. Tonight, my mother in law was in town, and we took her and my mother for dinner. We had a terrible issue with the service! The server made an error, which is not a big deal, but the manager handled the situation horribly! They absolutely refused to do anything, even apologize, and just said the server must not have known, so there was nothing she could do, but she could call the owner to ask them what she could do. She was rude, and I was so embarrassed that my husband and I took our mothers here! When someone at our table mentioned that we were unlikely to come back, the manager actually shrugged. She never even came back to the table after saying she would contact the owner, but sent the poor server back to the table to tell us the owner was actually "out of the area" so they couldn't do anythin more
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