*If I could rate them separately- I would give the BRIDAL Boutique 4-5 STARS and the Bridesmaid experience 1 STAR****
It is important to note that this review applies to my experience in the BRIDAL store with Ysabel (the most lovely, pleasant and fantastic bridal sales woman I met throughout my long and tiring dress shopping experience).
I knew I chose the right place when it felt comfortable to give Ysabel a hug every time I saw her!!! I have not had any fittings yet, but I hope that this positive experience continues!
However, having read other reviews, I unfortunately do think I may have hit the jackpot with Ysabel as my experiences with the bridesmaid boutique was quite different....and I definitely can understand why there are many negative reviews.
After having such a great experience upstairs and getting a promotional discount at an event at Emerge Spa (which I paid to attend), I decided to trust L'elite with my bridal party. They carried the Monique Lhullier dresses that I fell in love with also....I was set up with Jill (who continued my obsession with Lelite - she is AMAZING! and so helpful) but it was not until my 3rd visit when DUN DUN DUN......I met the owner, this little old woman who seems like she may be nice until she opens her loud, unfriendly, demeaning, and confrontational mouth. This review is already long but I do think it is important to give the whole story because I feel it is unfair that overall Lelite has some great saleswomen but TERRIBLE OWNERSHIP.
I had already started my account, picked the dresses, worked out the payment (I wanted to pay towards each dress), worked out EVERY DETAIL with Jill......when I went back with a friend and met this little old passive aggressive woman.....she questioned every move I made, questioned the promotional discount and confronted me on every detail- she was so rude and was making everything 100 times more difficult than it needed to be and you could tell that the other saleswoman was trying to do damage control and knew that I was right and not to mention I was the CUSTOMER- the customer that had already spent $4.000 in the bridal department and was about to give her another $2,000 of business...After all of this, I let it go and was going to give her the benefit of the doubt., until today when I was informed by a bridesmaid that when she went back to get fitted, they tried to overcharge her by almost $100. My friend questioned the price (because I had already told the bridal party exactly how much the dresses were) this little old woman had the audacity to pipe up and say "DO YOU STILL WANT TO BE IN YOUR FRIEND'S WEDDING OR NOT??" My outrage led me to write this review today and I will use as many outlets as possible to make this situation known. The most ironic part is that the owner was very quick to demean her employees competence, telling me that they did not know what they were talking about.....when in reality they are probably the ONLY reason that she is still in business. I intend to request to never have to see or deal with her again in any way or fashion.
Consumers- don't avoid Lelite, avoid the owner and don't back down if you do have to deal with her...consumers do not deserve to be treated as expendable objects and it is despicable that she gets away with it. It is time for her to retire and let someone who understands the importance of customer service to step in and recover Lelite.
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