Purchased a pool cover from Monarch Pools & Spas. The staff was very rude and not helpful at all. Dan Arnold was quick to take my down payment for the pool safety cover in the form of a credit card. However, when I returned to pay the balance using the same credit card I was told that they do not accept credit cards....I'm confused because they gladly accepted my $400.00 payment from my credit card. Never did they once tell me the balance was cash only. Which ok no problem I have the cash. However, when I called to inquire about the mix up Dan was very rude, he yelled at me and even hung up the phone on me. That's not the type of service I expect especially after paying $1150.00 for a pool cover. By the way when the cover arrived it didn't even fit properly, its way too big. It looks horrible. I contacted Monarch about the ill fitting cover, they sent someone to re-measure the pool and did nothing else. It's been two months and I'm still trying to get them to do something about this expensive cover that does not fit my pool properly. I would never purchase anything again from Monarch Pools & Spas. Plus after doing some research I found that they don't offer the best prices in town. Stay away from Dan in Monarch Pools.
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