Let me preface this review by saying that I am a very first timer when it comes to getting my hair colored so there may be things that happen to everyone that are unavoidable. With that said, I got my hair colored At Salon and Beyond by Luba, and though she was very nice and squeezed me in for appointment and was patient with all of my questions, the end result is not what I was hoping for.
Also, let me say that the customer service here is fantastic. The woman at the front desk found me and a friend an appointment on a Friday night that same day and was very helpful and nice. Luba was attentive and seemed to know exactly what I needed (a demi-permenant color) right away and helped me pick one out. The person that cut my hair, Shawn, was nice and though I really just needed a quick trip, blew my hair out beautifully. They offer treats and coffee and a discount for 1st timers.
But...I chose a color that was quite vibrant (that is my fault) because it was hard to tell with the little samples that it would be SO red. To Luba's credit, she did recommend a less bright color but didn't really explain that the color on my head would be so different from the sample. Also, I really wanted an auburn color, and what I got was that weird purplish-red that can only be described as bright burgundy that you see older ladies use. Plus they said that there wasn't really anything they could do that day about the dye that was on my scalp and around the crown of my hair but that it would wash away with 1 shampoo. I left feeling uncomfortable that I had a line around my hairline of red but thought that it would better the next day. 5 shampoos later (one even at another salon) the line is still there and my scalp is still conspicuously dyed red.
All in all, I would get my haircut again there since the customer service was so great and the haircut is nice (not really anything special, but pretty good), but I think I'll shop around for a different colorist.
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