I have been a patient at Foothill Family Clinic ever since I moved to Salt Lake 15 years ago. I actually really like my physician, but it has gotten to a point where I just can't take the abuse anymore and it's time to find someone new. \r
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A few examples of what to expect with this clinic:\r
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1. Extremely long hold times for phone calls.\r
2. You will need an appointment for every little thing (just so they can collect an office visit fee. An example would be your an epipen refill for severe bee sting reactions, since the medication expires regularly. You don't have symptoms unless you've been stung...)\r
3. Phone calls are not returned in a timely fashion, if at all. Expect to have to call back for your answer.\r
4. The staff is EXTREMELY rude and smug. \r
5. If your doctor is out of the office, and you need a refill on a prescription, the secretary will tell you to wait until your doctor returns. She could care less if you are completely out of your medication.\r
6. The billing office will stalk you and treat you like a criminal if your copayment went up and you have a $10 balance owing for more than 30 days. (Which, since I am a regular patient, just ask me at my next appointment to settle the balance.)\r
7. Every time I have seen a different doctor, he or she has not listened to me, misdiagnosed me, and failed to culture my samples which has caused delays in my recovery.\r
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The bottom line: the staff has zero customer support, the doctors and staff have a better-than-thou mentality, and it is impossible to get anyone to act like they care. I oftentimes wonder why most of the staff got into this industry in the first place. I am done being mistreated. \r
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I urge anyone considering this office to stay far, far away. Unless you like to have your time wasted.
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