The WORST pet care & boarding we have ever experienced! I reserved and agreed to pay for the most expensive suite $64 just so our doggy will be comfortable for 1 night away from us. When my husband checked my dog in, we were told that our dog will be given anti-flea bath and a luxury suite for his weight category. We also brought his favorite toy to be with him in a suite so he will not have separation anxiety as much. When we got there the next morning receptionist called and asked for our dog to be brought to us from a suite 606, 5 minutes later the dog was brought, BUT IT WAS NOT OUR DOG!!! She asked again for our dog to be found and brought to us, but 10 minutes later we still didn't see anything happening...until I myself had to go physically upstairs ONLY to find 3 people standing in front of two low and tiny cages trying to figure out, which dog is ours. The floor was cold, stone floor with no padding AND MY DOG WAS IN THAT TINY CAGE WITH ANOTHER DOG!!! They all looked at me and asked: "So which one is your dog". To top it all off...the bill also showed that my dog was given a Capstar pill WITHOUT MY CONSENT. It was NEVER even mentioned to us. What if that
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