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Terrible customer consideration by owner - Review by citysearch c | Seven 30 South

Seven 30 South

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Terrible customer consideration by owner 6/19/2011

I made a reservation a week in advance for my wife's birthday. We had been to the 730 several times before with good outcomes. On the day of our reservation I called again to insure we had a booth reserved. When we got to the restaurant the owner joked that he could of made money if he had sold our reservation, indicating they were busy. His assistant then told him that they had given our table away to someone without a reservation. I assumed it was someone he felt was more important then us. He did not try and make it up to us or try and accommodate us. They seated us in a corner for 2 where it was very crowded and you couldn't even stretch your legs. The construction in this so called new extenstion was so bad that the table and chairs were on 3 legs and the table surface would roll a pencil onto the floor. At the time they never apologized. The waitress and I couldn't understand the ownere's behavior and actions. He never came over to the table until the 2nd time the waitress communicated our dissatisfaction. In the end, the owner came over to comp the meal but never would explain his lack of concern, why he gave our table away and why he wouldn""t accommodate us with something comparible to what we had reserved. It was if he thought that comping us would make up for ruining my wife's birthday. I told him I came to celebrate my wife's birthday and didn't come to save money, otherwise I would of stayed home. I will never return and will always be disgusted with the owner's behavior. The waitress was nice and understanding, the food fair and the owner was pathetic. more
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