I'm giving this salon two stars strictly because of the manager. I recently had a very unpleasant experience here--so unpleasant that I went to the trouble of writing a letter of complaint to the manager.
Some of the receptionists, but especially my stylist, were totally lacking in customer service skills--snobby, arrogant, and rude. I was truly amazed by this particular stylist's brusque, curt manner, and unwillingness to communicate with me as to how my hair should be cut. She had a rather defensive attitude and didn't seem to like the fact that I asked questions. I also don't think she understands the concept that there's more to being a professional stylist than the ability to cut hair. I've honestly never witnessed such a thing in a salon of this caliber. It felt more like The Hair Cuttery than Adolf Biecker. I was so surprised because I'd been a client at their Philadelphia location for over 25 years and had nothing but pleasant experiences. I moved recently and the Strafford salon is now closer, so I tried a stylist there expecting the same excellent service. Wrong.
The manager, Debbie, called me immediately upon receipt of my letter, really listened to what I had to say, and apologized. She understood why I was upset and generously compensated me, so I have to at least give her credit. However, I can't help but question why she continues to employ such unprofessional people.
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