3 of my friends and I bought a facial and massage deal for this day spa. When I was about to get my massage, I was not informed that a man will be the one who gave me the massage. I told the lady who assisted me to the room that I'm not comfortable with a man giving me a massage, she said, only 2 people do the massage, 1 woman and 1 man, since the other woman will do the massage for my friend, I suggested that I will just wait for my turn, or I will just reschedule my appointment.
The lady, Sanead that other masseuse, was very unprofessional and mentioned that I cannot reschedule, and my voucher is forfeited, she even said that I'm making the situation akward. It is like take it or leave it. She even said that she will definitely not so my massage and I'm wasting their time. The other lady even blame me that I should have told them that I don't want a man beforehand. I was not given an option at all.
The place was nice though and heard that they do good services.
But the way they treated the issue was very unprofessional. This does not deserve even a 1 star. I will never recommend this place to anyone.
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