I bought a new car and shortly after, the transmission went out. I know absolutely nothing about transmission repair, and was scared to death about getting taken advantage of. I needed to find someone that would understand my concerns, as well as my financial limits. I walked into Jay's office on S. Lamar, and he looked me directly in my eyes, and assured me that he would work with me. I had no problems at all... not one. My car is back on the road, running like new! I will ALWAYS refer anyone to Carter's, because of the genuine concern to help people.
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