The sales process at this dealership was poor. I was paying in cash (writing a check) but still had to wait over two hours for all of the ""paperwork"" to be accomplished, when, meanwhile our salesman, Dewayne, left for the evening. Unacceptable. I was also given a ""We-Owe"" for the navigation manual and the ""CR-V"" emblem that was missing off of the liftgate. This was on Feb 21, 2011. After multiple phone calls to the dealership over the course of 8 weeks, I still had not received the owed items. Finally, after many failed assurances that it would be ""taken care of"", I called and asked to speak to the manager, Bill Hunt, and was assured that the items would be going out within 2-3 days. This was on April 12. Finally, on April 19, after not receiving the items, I called and asked to speak to Bill. I had been calling every weekday since the 12th of April to check up on the status of the shipment with Bill. When I spoke to Bill on the 19th, he seemed surprised to hear from me. It turns out that someone in the pre-owned department had been answering the phone as Bill Hunt and led me to believe that I was speaking to him and that he was handling it. It turns out that was not the case. THE PEOPLE AT THIS DEALERSHIP ARE LIARS. If they cannot be trusted with a simple task like sending a paying customer something he is owed at the time of sale, they absolutely cannot be trusted when it comes to doing any type of business with them. THERE PEOPLE ARE NOT WORTH DOING BUSINESS WITH AND ARE NOT TO BE TRUSTED. AVOID JOHN EAGLE HONDA.
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