In 2010, we won a lifetime maintenance program at a home show. Price Doors came out and, $300 later, our garage door was well oiled, the sensors were repaired and we were pleased with the service. Fast forward to 2011. I received multiple calls stating that we needed to have our door looked at. I told the gentleman that it was working great but he insisted on coming out to "check" it. After doing a check on the door, he told me that springs can break all of a sudden and that he would recommend new rollers when the spring breaks. He mentioned this 2 or 3 times during the 10 minute service visit. I told him the door was working great and we couldn't afford any major repairs right now. Funny thing...my garage door spring broke 42 hours later. Hmmm! I called the service department and was told that these things happen and that they don't "fix doors for free". I was not offered a discount for the repair and was not even treated courteously by the service manager. I do not recommend Price Doors for service and will look elsewhere for our repairs (including fixing a broken spring now).
RESPONSE FROM Price's Guaranteed Doors:
Debbie
We are sorry that you had a unfortunate repair on your Springs. We have tried to contact you and make you aware of our 30 day guarantee on our work, but have not heard from you. We will gladly honor our offer to replace your springs at no labor charge. Please contact me directly. 801-975-7575 Respectfully Bob Price
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