I called around 10am to have someone come out and look at my furnace because it wasn't working. I spoke with a woman who was nice enough and said someone would be out as soon as possible. Before I hung up I told the woman ""oh yeah, I am a renter and my landlord will be taking care of the bill and"" this is where she cut me off and said in a very rude voice ""Then your landlord needs to call this in, we don't take calls from TENANTS!"" I was trying to explain to her that my landlord is great and would call and give his credit card information for payment but I could never get it out of my mouth because she kept aggressively cutting me off and telling me that she won't take calls from TENANTS. Apparently if you rent that makes you a piece of crap in that FAMILY. I calmly told the woman ""You know, you are being extremely rude."" She promptly hung up on me. I called back and a different woman answered the phone (I could tell by the voice), I asked for the name of the person I previously spoke to. I was put on hold, the original woman answered and blamed the entire conversation on a different woman! Unbelievable! So, if you rent its a good idea to find a different FAMILY to fix your furnace. I need a new furnace but FAMILY heating and cooling won't be getting my business, I would rather spend the rest of my winter in front of a space heater!
Very unsatisfied in Livonia
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