Bait and Switch! I'm sure everyone has heard the ads claiming they do all for 4 wheels brake pads and machine roters for $99.88. Of course I get my car looked at and they put a $1200 quote in front of me. I dont have enough time to get 2nd opinions with my schedule and was able to negotiate it down to $700. \r
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First of all, if you can negotiate prices at a car repair shop you know they have some pretty ridiculos margins built into their price.\r
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They did the work and now my brakes have a high pitched squeak every time I apply pressure!\r
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The first time I took my truck back Jason wouldnt even look me in the eyes and told me to drive it more and it should go away.\r
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The second time he test drove it and ""couldnt hear what I was talking about.""\r
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The third time I took time out of my day to fix this problem that shouuld of never happpened, I took the mechanic for a test drive to make sure he heard what I did. Now they are trying to charge me an additional $500 to fix what they broke!\r
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Im dealing with corporate right now, but its safe to say this is the WORST experience I have ever had with any business EVER. They are scam artists at best and you would be doing yourself a favor to completely avoid them.\r
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UPDATE***** After talking with corporate, Russell, the GM from 8335 Research called and asked that I bring my car in to make it right. At first I was reluctant since I had already made 3 trips to the other location. I decided to go anyways. Russell went on a test drive with me and assured he would take care of me. Just by talking with him, I could tell he was honest and wanted to get the job done right (completely opposite from my experience at the other location). He never made an excuse for what had happened and explained that his objective is to take care of the customer, not upsell to make a commission.\r
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He got the work done in a timely manner and went above and beyond all expectations. He replaced more than he needed to and my brakes work perfect.\r
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I would strongly recommend taking your car to this location. My review for my experience there would be 5 stars.
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