I needed a handle for my washing machine and called to order it over the phone. I specified the color but when I arrived to pick it up, it was another color and it was suggested to me that the piece was the correct color. When we looked it up online from their source, we found the right color. The cost to me there was almost $20 more than what I later found it for from another source (this was for a $23 part). The counter people were not warm in manner. I was, however, helped to solve an installation problem very nicely by another person.
I have mixed feelings about the experience and am putting the facts out there for others to know.
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