I had a poor experience at this dealership. I had been looking for a pre-owned SUV and drove quite a ways after work one night, after speaking with a salesman on the phone. When my boyfriend and I went to test drive the SUV, it was making a light high pitched squeal that the salesman pretended he did not hear. When my boyfriend test drove it, he felt transmission issues which again the salesman pretended to know/hear anything. That right there made me lose complete trust, he would have been better off admitting there were some things wrong with the car and trying a different one. He had the typical ?Oh we guarantee anything, we take care of you? motto and tried to tell us that the SUV had a warranty, but we had to PURCHASE the car to activate the warranty. Who in their right mind would purchase a vehicle with issues from the very beginning? Then after our request, he has another manager drive the SUV and the manager didn?t sense anything wrong (glad we didn?t purchase it for them to activate a warranty if they didn?t find anything wrong with it!) After this, the salesman takes us out the back and brings us to some other SUV?s and says ?These you will not have a problem with, you will not hear any issues..They are new? These ?new? SUV?s were $40,000 when he knew my budget was 18,000! It came off as very arrogant and rude. Like you can?t expect a 3-4 yr old SUV to run well and not have transmission issues? What a joke. My boyfriend and I walked away and we agreed we would never purchase from this dealership, no matter how great of a deal they ever had.. shady and negative experience. Try McCoy Mills Ford in Fullerton, I ended up purchasing from this dealer and had a wonderful experience. VERY happy with my purchase of a pre-owned SUV from them..Would highly recommend. Stay away from Fairway
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