TOA is the worst place I have ever been in regards to patient care, consideration of staff and attention of Doctors. All anyone in this establishment cares about is taking your money. The staff are rude, stressed out and could care less about the patient. The Doctors do not bother to learn your name and will spend less than 3 minutes on each patient.
The bottom line is making sure they get paid. There must be some sort of monthly quota per doctor. Once your surgery is scheduled, you can guarantee that you will receive a minimum of 2 calls the following day asking for payment on a surgery that has not occurred. They do not believe in waiting for the patient to receive an estimation of benefit coverage from their insurance company, they will estimate it themselves. They will not let you schedule surgery until you meet their payment requirements.
When you actually arrive for surgery, you will witness all of the other poor individuals being ""processed"" through the TOA factory. I was one of the lucky ones that day. My doctor had overbooked himself with operations, I was told I would have to wait a minimum of 4 hours past my scheduled time to be seen, if at all. I figured there had to be a better place. Somewhere that you would feel like they actually care about the patient, want them to heal and preform a valuable service.
I found a great doctor, one that got to know me, explained the procedure in detail, had a lovely staff of caring individuals and believe it or not.....I did not have to wait over a week for surgery to fix a fracture!!
If you are referred to TOA by an emergency room, do your homework. Meet with other doctors, compare their environment to the environment you encounter at TOA. I promise, you will run away from the TOA factory.
more