If it was not for Dr Brown I would not be a client at BCAH any longer.
My mother had to euthanize her beloved 9 year old cat to acute kidney failure and she also owns the siblings. So we decided to have some blood work to make sure all was well with them. She asked specifically for the Dr who had put down her cat two days earlier when she made the apt. When we arrived that morning of the apt ( lugging two carriers and my 9 week old in a car seat) Not one person made a move to help us (my mother is physically handicapped to top it off) We check in, they bring us into the room and the girl who is taking the histories assumes we are there for vaccines. I explain that we lost the cat two days earlier to kidney failure will will NOT be vaccinating these two until we get the blood work results back. She tries again to talk us into vaccines. I explain I have been working in this business on and off for roughly 9 years and to stop asking about the vaccines as that is the LEAST of our worries atm. She leaves. The Dr Comes in, she is neither the Dr my mother asked for or Dr Brown who we usually see. When I ask why we are not seeing either of them she gets snippy and says Dr T is our of town and Dr Brown isnt available. She then also launches into why we need to vaccinate, I then get snotty right back and say stop asking about vaccines, we WILL NOT BE VACCINATING today.
The assistant who is in the room is scared of cats, every time one of the cats she was holding moved she let go, when all they were doing was trying to get her to pet them they do not have a nasty bone in either one of their bodies or I would have held myself. They shaved my cats stomach with out asking to get urine, which they didnt get ( I understand its hit or miss with a cysto in kitties) and not 1 time did she say how sorry she was for my mothers loss or understand why we were only asking for bld work. I think she is unprofessional, and insensitive.
I will be looking for a new clinic soon, and only continue going there for Dr B. I will say the nice girls at the desk did help us out with all of our cages and car seat, but at that point I had an awful taste in my mouth. So If you MUST go to BCAH, I recommend making sure you are going to see Dr Brown, or go else where.
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