Although my initial opinion of the facility was positive, I had the WORST experience in my life in terms of the flagrant abuse of the staff worker. When I returned to pick up my clothes, the woman working there yelled at me and literally threw my clothes on the ground outside. As I'm writing this, it is 11:03 pm and the incident happened about 30 minutes ago. I returned around 10:30 to pick up my clothes from the dryer. Although the doors indicate it closes at 11pm and last wash at 10pm (both of which I respected), the doors were locked at 10:30. When I knocked on the door, the woman first ignored me then signaled me to go away. I indicated several times my clothes were in there. Finally she opened the door and started yelling at me for no reason and told me to read the sign. I responded that I just needed to pick up my clothes which were already dry, and I would be completely gone by 10:45 if she let me get them. She said I needed to come back tomorrow. I politely insisted that I pick them up now while I'm right here and had more than 25 minutes before the actual closing time. She would not let me in and finally brought my clothes outside in a cart. Then I told her I also need my baskets. She brought them outside. Again, I pointed out that I would be gone well before 11pm if she let me come and put them in my baskets. Instead, she continued yelling at me and said it's not her responsibility. Then, to my dismay, she started grabbing my clothes from the cart and throwing them. I asked her not to touch my clothes. I had about 4+ loads. Yet she insisted and said ""Yes, I will throw them"" and continued throwing them. Some were going into my baskets, some were going on the ground. It was not just one or two that landed on the ground. She threw several of them on the ground. Since this happened, I looked up various numbers for Sun Laundry while in the parking lot and called them. I also called the police. I also drove home from West Allis to Wauwatosa and wrote this message, and it's 11:10 pm (when I posted on another board). Had she not freaked out, I would've been out with my clothes by about 10:45 pm which is well before their posted closing time. I cannot believe she threw my clothes on the ground. My responses to her the entire time were reasonable and polite until she continued throwing my clothes.
more