We've done business with this jeweler several times over the years and have always been very happy.
The first time we hired them was several years ago. We had them fix a loose stone on my engagement ring and they did a wonderful job. When we got engaged we hired a jeweler in West Lake to set the stones in the ring and they did a pretty bad job. One of the small diamonds eventually fell off and thank goodness my husband found it on our carpet. I took the ring to CKR Designs and explained the problem to them. They not only put the stone back in but also fixed the settings and realigned the small stones to make them fit better and more securely. The whole ring looked better after they were done and I was very happy. Can't remember who did the actual work but I could tell whoever did it is really good at what he/she does.
Recently we purchased a beautiful antique ring there. While having it resized I decided to ask them about changing the setting of my engagement ring's center stone. It was set very high by the original jeweler and was catching on things a lot and also looked too stuck out. This time I worked with Dan. He explained to me what could be done and gave a very clear estimate up front. I believe Dan also did the modification and it's really beautifully done. The craftsmanship is superb and the customer service was great too. I called them 1.5 week before the estimated completion time to see if I could put a rush on the order because I needed it sooner. Dan completed the work the day before and even called me to inform me that it was ready. That's great customer service in my book. And now my new old ring looks more beautiful than ever!
My order this time also included another small repair and it was very well done too. We couldn't be happier with all the services we've received from this jeweler.
When it comes to jewelry pieces they sell in the stores, I like some and dislike some others. That's just like with any other jeweler. Jewelry is a very personal thing and everyone has his/her own taste. But if you want great customer service and craftsmanship for your customer made jewelry, you won't be disappointed with this place.
more