At first I thought this clinic would be a wonderful place to take my pets. The girls at the reception desk are wonderful and are friendly with both you and your pet. I have two small dogs. Recently my dog woke up and couldn't walk and appeared to be in pain. I was able to get him in immediately to the clinic. I had told the vet the dog over the weekend had jumped from the truck and may have injured himself. He ordered x-rays and from what he saw on the x-ray it appeared he had a blockage from something he may have eaten and couldn't pass. We were given medication to help him pass the obstruction. For the next few days we were to examine his bowel movements to see if he could pass whatever it was he had eaten. The dog still seemed to be in pain and he didn't pass anything. He was then taken back into the clinic where they did another x-ray and now on this one he didn't see any blockage, but the dog was not improving. He was originally on an antibiotic and a pain med and was now only on an antibiotic. We travel and we always take our pets with us, but we had the concern if we were away what would we do and we were told to call the office and they would talk to the vet wherever we might be. Unfortunately, we did need this service, but no calls were returned to us or the vet. This vet suggested we just leave him on the pain meds and watch him carefully. The next morning we received a call from the new vet asking how the dog was doing and again that night. The only call we got from Beuna pet clinic was after his original visit. After that whenever we called we were told the doctor would call us back...but we wouldn't get a call back, we were only told to bring the dog back into the clinic for the doctor to see him. After 4 visits within a two week period to the clinic and $2,000 worth of medical bills for various tests he was seen by a different doctor at the clinic and he told us to keep him on the pain medication for awhile longer to make him comfortable until they could consult with one another for further treatment and they would call with what they found, no calls were received. Our dog was then seen by a specialist who was asked to come into the clinic and again all the tests came back okay, this time however we went into the clinic to find out the results. My dog is okay now because we did leave him on pain meds until he was able to move around and I firmly believe had they listened to me when I said he jumped from a truck and may have injured himself he would not have had to have all the extensive testing he had, nor would we have had the expense. I am upset over the fact we took this dog into the clinic for follow ups and they charged each time for each visit along with all the testing. I acknowledge the fact they do need to do testing, but when I called to get the test results I was continually told the doctor was with someone and would return my call and only after calling for 2 or even more days would I get the doctor to tell me what the results were of the tests. and this is only after persistent calling them. I would think they would have time set aside each day to make their return calls or if they are unable to call to have one of the girls at least call to let you know so you are not left hanging. We love our pets they are my children and I want the best care given to them. Test results are important in the care of your pet, don't use Beuna Pet Clinic if you have a sick pet, only use them for annual shots and checkups, or just find a vet who can do both!
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