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Worst Customer Service of My Life! - Review by citysearch c | Titanic The Experience

Titanic The Experience

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Worst Customer Service of My Life! 1/30/2011

I would actually give this negative 5 stars, but that option isn't available...\r I had purchased a Groupon for two and attempted to use it today at this attraction. My boyfriend and I walked into the lobby and, since no one was at the desk, we patiently waited for one or two minutes until a man came over to greet us. We were polite, smiling and genuinely excited. He immediately had a rude attitude, which became rather intimidating once I stated that I was there to use my Groupon. I handed him my iPhone and he immediately gave it back to me and, in a condescending tone, told me that he needed me to print the actual ticket and there was no way it would work without the ticket. I stated that I've used Groupon numerous times and he can just access the numerical code from my app coupon. He had a very unfriendly and condescending attitude about the whole thing. He then told me the coupon was only for one person and I said it was definitely for two. He reluctantly attempted to run it through more
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