The first three times I used Paramount, I was thrilled to have found a company that was prompt, courteous, operated clean vehicles and most importantly, employed drivers who were safe because I have three children. Most recently, I hired them to pick myself and two of my children up from the airport and they told me to wait by the curb when I called them. They said the driver would be arriving in three minutes. After 30 minutes the driver arrived, my children were freezing and he failed to apologize, tried to explain why he was late, WHILE THE KIDS WERE STILL STANDING AT THE CURB waiting for him to unlock the doors! When I told him that I didn't want to hear his excuse he became even more irate than myself and dropped me and my kids outside of our property, left us on the street and put our bags on the lawn. When I contacted the owner, Sean after keeping me on hold for ten minutes, said that I shouldn't have taken the ride! He went on to explain that if I were at a restaurant and my food came late I would still have to pay rather than attempting to keep me as a lifetime customer. If anyone has had a similar experience please call my live talk-radio show at 661-349-TALK to discuss this further. (Stephanie and Greg Show). Thank you, Greg Blum WTRX-FM and iTunes Radio.
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