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Response to "not a happy customer" - Review by citysearch c | Leslie's Pet Purrfections

Leslie's Pet Purrfections

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Response to "not a happy customer" 1/9/2011

I must say your review was not fair. When you are reviewing a business you should at least be fair. First of all, the rates are posted for you to see when you drop off your dogs. The fees are by weight so of course since your dogs are different sizes the fees are different. The rate of $17.50 is extremely low. Try a place like Dirty Dog in Austin and see what a high rate is ($63 a night). Surely Leslie's does not have webcams and tvs for the dogs but come on you paid $17.50 - $19.00 a night. I asked a worker about your review specifically and what you said about the pick up and you tried to pick up on Christmas day if I recall them saying. They are not open on Christmas day. There is no one from the front office to check out customers only kennel workers that are not authorized to check out. Again, be fair when reviewing a business. The public relies on these reviews to judge a business. more
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