Ok...so I know I post a lot of stuff about being screwed over by companies and such. HOWEVER, I have been taking my Durango to Midland Auto and Tire now for over a year and they are just amazing. Today I went to the location (or old location) on Woodson, a man approached me (he was an ass) and told me that they were closed and will be re-opening in a week, I accepted this and went on my way in search or another place to get an oil change and find out what other maintenance needed to be done. I had just pulled into a parking spot at Dobbs at Lackland and Woodson, I HATE Dobbs with a passion, but desperately needed an oil change and this is my only day off till next Thursday. As soon as I put my car in park, I had a call from an unrecognizable number. I answered my phone and it was Nikki from Midland Auto and Tire asking if I had just left the Woodson location and I told her, yes I had. She said that one of the girls there recognized me and my Durango and called her as soon as I left to get me to come there because she knew I liked the service I receive. I thanked her greatly and told her about some of the other problems I was having, she told me the loccation on Midland was still open and to come there, I promptly told her I was on my way. When I got there she told me that she remembered my car and my first name and had to look it up to call me to let me know that this location was open. The mechanic looked at my car and gave me a list of things that need repair/attention and the ladies behind the counter gave me the list with pricing so I could figure out when I could afford to have the things done. Today I got an oil change and they got parts to do a tune up. I was then told that the location on Woodson was being taken over by a chain from some guys from Kansas City, the man who stopped me forgot to tell me that they were different than Midland Auto and Tire.
The point is that if you ever need anything done without being screwed over and AMAZING customer service please go there, I cannot express how much I appreciate the service I was shown today by great people.
11264 Midland
Overland, MO 63114
(in the same parking lot as Denny's @ Midland and Lindbergh)
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