I made 3 trips to Microcenter purchasing and returning the same piece of bum equipment (a Cannon Scanner). The last trip, I asked if someone could turn on the scanner so I wouldn't have to drive all the way back to return it again. They directed me to the computer help center, where one person was already assisting a customer. When I asked how long I would be waiting he claimed ""Oh, it will be a while!"" Meanwhile, 3 guys in the returns and services area (where they could clearly see that I wasn't getting any help) just stood there hanging out. I asked if they could help me and all of them just lamely shrugged their shoulders and said ""Sorry, the other guy is on break and we can't do anything about it"". #1 rule in customer service is act like you care, #2 rule is do SOMETHING!!! Your company represents this shoddy product and you should bend over backwards to make it right! What is wrong with the management in this store?
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