I've just had the WORST experience at Redmond Fall City Animal Hospital. I will NEVER be back there. No compassion, no caring, no explanations.
If you care about how you and your animal will be treated, please go elsewhere. My 6 month old kitten had complications from a surgery and I was treated like I was bothering them. Rude on the phone, rude in person.... *sigh*
Post Op 1 day - He is bleeding and has lost a fair amount of blood for a kitten. I took him into the clinic immediately. Once I got there, 5 receptionists and vet techs were starring at me like I was crazy. Then, RACHEL (a mean and heartless tech) stands up and says, "I'll deal with this" and walks over to take my kitten! WHAT? Deal with this???? He had bled all over my dining room! How about some compassion? How about treating me like I was doing the right thing by bringing him back in? Instead, Rachel made me feel like an idiot. This is not the first time I have dealt with her, but it will be the last.
Finally, after I threw a fit, a doctor comes out to talk to me. I have to say that she made the situation a little better - but she was concerned with my bloody carpet! Who cares about my carpet?!?!!? My kitten is bleeding!!!!!
If my kitten needs any additional follow-up care, we will not be going back to RFCAH. We are now on a mission to find a new vet.
I will make it a point to share this story via email with the 400+ cat owners at Microsoft. I never want anyone to be treated this way again.
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