The basic problem is that the hotel does NOT feature enough amenities in the room and in the overall hotel.
1. no free newspapers
2. no letterhead and pens in the room
3. no kitchen in the room
4. no docking station that will play and RECHARGE one's IPod
5. my room had 2 flat screen TVs. Why??
6. the TVs had a small array of cable stations. Why?
7. no vending machines in the hotel
BTW the breakfast provided in the hotel restaurant was nice except for the fact that the menu had an embarrassing typo. Someone is not doing a close enough job.
The hotel suffers from a "trendy" vibe that will date easily; for example: your lobby and surrounding area are too DIM and dark. When you enter and exit in the evening and nighttime it is hard to see around the place and people often bump into each other and into the doors.
The main reason I stayed at the hotel was due to a discount from a friend who works for the Morgan group. If I paid the Hotel dot com price I would have been disappointed. In this economy I want my amenities and I gather shall have to go elsewhere next time I visit SF.
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