i am appaled by what is happening at Halcyon. When i was in the salon on Augiust 13th I asked the receptionist to schedule my appointemnts for the next several months. Together we set up my schedule for three months.
I was in the salon on September 16th with my daughter in law. i thought i would confirm . The receptionist informed me that there was nothing in the book for me......I scheduled again. the difference is this time I am not able to get my normal Saturday appointments because of her error. Oh well, at least I will be able to get a haircut.
I was back at the salon on September 18th for my monthly appointment. Something told me to ask about the future. I almost lost my mind!!
This is the third time I have spoken to the receptionist IN PERSON, FACE TO FACE about getting scheduled. OK, I start over again for the third (3) time. Only God knows if I will have an appointment for next month.
That is the first problem. Your receptionist is a representative and you have missed the mark completely. These girls are NOT interested.
I have about 15 minutes to wait. The lobby has four filthy chairs for the customers. I am not here for the ambiance. I am here to see Kathy. I have been a faithful follower of hers for over 20 years. I travel from New Jersey just to see Kathy. She is the best in your operation. My waiting is up and I start to wonder where is Paul.
Paul is Kathy's assistant and he takes very good care of her customers. I was waiting and waiting still no Paul. He usually offers coffe and makes you feel really comfortable. One of the other stylist offered to help Kathy by washing my hair. Where is Paul?
The stylist's assistant (Paul) is on the floor under the sinks and inside the panel, fixing a leak. OK that looks strange but things happen. I sit in a torn chair to get my hair washed and see a roach crawling up the wall.
I am outraged to think that this company has no respect for the employee or customer. The stylist is not supposed to sub as a plumber. the customer is supposed to feel pampered but how can that be when you have dirty furniture in the waiting room, roaches climbing the wall and old furniture stored within eyes view.
I love Kathy and will go wherever she works because she is that good. Halcyon on the other hand should be embarassed by their presentation.
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