After hearing a raving review about Jerusalem Restaurant from a friend, we decided to eat there for dinner tonight. Unfortunately, we were very disappointed with the service and food quality.
The food: Our party of four shared stuffed grape leaves and hummus for the appetizer. The grape leaves were pretty good as was the hummus, but the pita bread was cold and somewhat stale. My chicken gyro entree provided me with tasty chicken, but the yellow rice side (served with each entree) was disappointingly dry.
The service: The poor service was much more dissatisfying than the dry rice and cold pita bread. The waiter never came to our table unless we called him over--we almost felt like a nuisance just making our order. Then, to top the dinner off, we noticed when we got the bill that the teaspoon size tzatziki sauce containers cost us 50 cents a pop. They were so small we kept asking for more of the mini-containers, so when the bill came it added about $6 to the total. I signaled to the waiter to come over. When he did I asked where on the menu did they mention the 50 cent charge for sauce. He looked at me with a blank stare (even though this particular man had flawless English). I tried again saying, ""We did not see the 50 cent charge noted anywhere on your menu"" So, he just said, ""OK""
I couldn't believe his lack of response. I then said, ""Well, it would be nice if you told someone next time about this charge because we would not have asked for so much sauce."" He again said, ""OK""
The $6 is not a big deal, but what bothered us was his complete lack of customer service.
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