My family and I rented a room at this Holiday Inn for a week while we are in the process of relocating from Alabama to Indianapolis. My husband made reservations for us through Price Line, this was obviously a cardinal sin as far as the hotel staff was concerned. There are five of us and we were told that the only room that they had available was a room with one bed (double) because they were all sold out but, if we were willing to pay the hotel's price, we could get an adjoining room.
The front desk clerk acted as though we were making her life a living hell by talking to her. She was loud and rude so, I asked for her name, she responded by telling me that she did not know who I was and was not going to give me her name, so I ask for the manager's name and she said that I could not speak with him unless I had an appointment (she wouldn't give me his name either). When I tried to get directions to the room (this is a pretty big hotel), she shoved a map at me and basically told me to figure it out.
Fast forward to the room (this was obviously the room reserved for those who dared to book a room through Price Line), the water in the shower did not get hot, the remote did not work, you could only turn the volume on the television up not down. And when we finally got the air mattress that we had to beg for..it was deflated.
I have been talking to three different people at the corporate office and two managers on site over the past two days and have not gotten any results or apologies yet....I WILL NEVER STAY HERE AGAIN.
Pros: Cant think of any
Cons: Rude attitude and treatment by staff
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