I took my 16-year old Bichon Frise, Sydney, in when she was pawing at and rubbing her eye on the carpet. The eye was red, swollen, and tearing - I knew she was in terrible pain. \r
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Dr. Brawn looked at Sydney and said an ulcer in her eye may be the problem. She explained that a simple dye test could let us know, and we would talk about medication if that was the case. She took Sydney in the back room, said she ran the test, and told me she saw nothing at all wrong with my little one. We went home with an Rx for a steroid medication.\r
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Two days later, I saw no improvement and my girl was still in terrible pain. I took her to my regular vet - who spotted and pointed out an ulcer to me after simply shining a light into Sydney's eye. The diagnosis was extremely simple - it required no special tests and even I was able to see the problem when our vet pointed it out to me. \r
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Worse yet - the medication Great Lakes Vet Specialists gave us was actually making Sydney WORSE - the steroid irritates the ulcer further. My little one is now on the appropriate medication and is doing much better - no thanks at all to GLVS.\r
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My husband and I are newlyweds and recently purchased our first home. We work very hard for our money and don't really have extra cash to just throw around. While we were upset that we had thrown our money away, we were more upset that this clinic gave our dog something that was actually making her feel worse - and believe me - the car ride was bad enough for her.\r
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When we called to discuss this issue with the clinic, they were completely indifferent. The girl that answered the phone could care less about what I was telling her, and she quickly referred me to someone's voicemail. Of course, I haven't heard from anyone - either by phone or email (which I also used to contact them). An explanation for their horrendous misdiagnosis is all I would like at this point.
Pros: Clean Facility, Friendly
Cons: Incompetance
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