Me and my mother and some of her friends went to Luther's tonight. We ordered our meal. When my nachos arrived they were cold. When I first arrived, I ordered sweet tea. I don't know what happened but by the time the waiter brought me refills my tea was unsweetened. It was terrible. You would think things could not get much worse but it did. When the waitress brought the bill, she put all the orders on one bill. I don't know what she was thinking it was obvious we had individual orders. She had to separate the orders. Here is where the nightmare begin. She got the orders all mixed up. We all had our own credit card she put the wrong charges on the credit cards. She over charged everyone. Well to correct the over charges the waitress had to collect everyones credit card remove all the charges from everyones credit card and re - submit the orders. But when she brought the the charge slips she did not bring the credit for the over charges because she did not do the credits. She charged everyones cards again. It was a big mess. By this time, I asked to see the manager. I had to ask to see the manager three times. When he finally arrived, I quickly realized he was the problem. Now keep in mind by the time the manager showed up we had been waiting 1.5 hours for the problems to be corrected. It was unbelievable. I told him it had been entirely too long and since they had not fixed the problem in 1.5 hours he should refund our money in full. He would not hear of it. So we continued to wait. It was during this time that another so called manager begin bringing everyone at the table shots. It was another 45 minutes when another so called waiter showed up with everyones charges applied to everyones account again. By the time we left Luther's it was 1am. He told everyone we would not know for 24 to 48 hours if the charges and the credits are applied correctly. It is my observation that Luther's does this intentionally. They count on people coming there and getting drunk as they over charge their credit cards. I am certain they do this all the time. It is the horrible management. I WILL NEVER GO BACK TO LUTHER'S AGAIN. And I will certainly tell my friends about my experience.
Pros: Non
Cons: Bad Management, cold food, over charges your credit card
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