I dropped off my wedding dress the day after my wedding. It was an outdoor wedding so the dress was dirty. I had been a client with Alpain's for many years trusty them with delicate chiffon and silk dresses. When it was ready(almost two months later) I found it to have yellow stains where they tried to remove the dirt. And all my silver beading in the train was now blue or clear. I was in tears and they insisted I ruined the dress, there was nothing they could do and they were not responsible. Then they started yelling at me telling me I probably walked through oil and mud. They refused to fix it and insisted I pay full price or I could not have my dress. My husband who was waiting outside had to come in and tell them ""that's enough"" and we paid for the dress and left. I luckily found Slate NYC cleaners and they were able to remove all yellow stains and black steaks. They could not fix the discoloration of the beads, but the dress was clean and white again. They had it cleaned in a week and it was less than what Alpain's had previously charged. Alpian's may do a good job cleaning regular clothes, but they are not wedding dress specialists. If you want to clean and preserve your wedding dress DO NOT bring it to Alpian's.
Cons: ruined my wedding dress and still charged me a few hundred..
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