I signed a one-year contract for a Banfield's Wellness Plan for our dogs in Dec08. Whittier,CA location. In June 2009 we moved from CA to WI. We notified the vet and nurses multiple times that we would move out of state and discontinue service with Banfield. At the last appointment, Interstate Health Certificates were prepared for the move. We re-iterated the permanent discontinue of service and discussed the billing. We were told the policy would expire in Nov of 2009, credit card would continue to be charged until then. We agreed. We asked specifically if anything needed to be signed to cancel, but were assured that the auto debits would discontinue after Nov 2009. Long story short, Banfield has continued to charge over the last 6 months!!! \r
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Upon calling Banfield representative told me for the Jan-Mar charges a request would have to be submitted for approval on the refund, and Dec 09 is too long ago to even be considered for a refund. ?Not acceptable,? I said. Sudden
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