I recently took my bird to get her wings clipped and her nails trimmed. I called before going in and one of the many ""managers"" told me that they clip Conures all the time. When I got there, I asked again if they were experienced because birds need special handling and my bird isn't very friendly to strangers. They told me not to worry that they could handle her. After a few minutes, the girl came out of the back with my bird on her finger, which was my first red flag because she doesn't let anyone else hold her. She was panting extremely hard, she wouldn't close her mouth, and she kept sticking out her tongue. The girl told me that she was out of breath because she got away from her and flew around the back room for a few minutes, which was ""extremely hot."" I knew right away that my bird was in shock. I checked her wings and they clipped 5 on each side. A normal clipping is 1 or 2 on one side. She didn't calm down for 15 minutes. She didn't yell for hours, which is very out of character for her...she is VERY vocal. When 30 minutes went by and she still hadn't yelled, I called the vet who recommended we take her in to get checked out. When we talked to yet another ""manager"" he told me that he couldn't reimburse me for the vet bill and that I should bring her back in to the store so he could ""try to coax her back."" Like I would EVER trust them with my bird again! When I told him that wasn't going to happen, he had the owner call me. The owner told me that all of this was my fault and his employees take no responsibility for the animals in their care After some arguing, he told me that aliens must have come down and hurt our bird and then hung up on me. The bill was only $56, but he refused to pay. Thank God our bird is okay, but she has been traumatized and is not the same as before. She is scared all the time. The vet said that they could have killed her. Do not take your bird to these inexperienced people! There is a place nearby called Ronnie's For The Love of Birds. Ronnie is GREAT! I will never take my bird to anyone else but her ever again!
Cons: unqualified employees, poor service, poor conditions
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