Unbelieveable- horrible.
This place is EXPENSIVE- and they return your clothes DAMAGED.
I dropped off my 'formal gown' and they charged $22 for it.
I picked it up. Found out the buttons ALL RIPPED OFF and HOLES in the fabric where the buttons used to be.
I took it back.
I was told the manager (Monica) would call.
I called.
Then I called 2X for the manager (Monica).
You know what she had to say?
No way the cleaner is responsible for this damage. This process was done in a 'net'.
I am furious they damaged my dress.
I am furious how they conduct business.
I am furious how she didn't return my phone call bc she was 'in a meeting all day' and never received my messages.
I don't care what you do, you need to acknowledge there is a problem and you need to fix it-----
She said she'll talk to the owner.
I am still waiting... NO FOLLOW UP.
I am reporting this to the BBB. I going to make sure customers are treated DECENTLY and PROPERLY by EcoClean Austin.
We have to be protected by these places, I am completely shocked with the manager's response!
What are we supposed to do with our clothes if we can't wash it at home?
In an economy like this, you would think businesses would strive for quality and fantastic customer service to keep their buisness running--not to mention, keep their jobs.
Cons: Damaged my dress, poor customer service
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