I ordered delivery service from Da Pitt. After waiting 1.5 hours for my food, I called to see where my order was. The manager said the delivery driver was leaving now and would be there in 15-minutes. Another 45-minutes went by and I still had not received my food. I called back again to see what was going on with my order. The manager said the driver was on her way and he would have her call me. I waited another 30 minutes and my food still had not arrived so I called a third time and requested that my order be canceled; but the manager said it wasn't possible because the driver was near my house and he would make sure she called.
Well, she called and was only 5 blocks away on Gough. I gave her detailed directions on how to drive down Gough and make a left on Market Street. When she got to the intersection, she made her other left so she made a right going the opposite direction and had to try again. While only having to make a right on Octavia, another right on After 20 minutes she finally managed to at least make it across market still failing to make a left. I told her to park and I would walk to her.
So I walked down the block to the person who should have come to me since that is their job. She quoted me the order total. I paid and even tipped her since I did not have exact change.
So finally, 3+ hours after I ordered my food, I get my order only to find out that they did not include the desserts we ordered, they did not include two of the side dishes, and the dinner was buried in a disgusting barbecue sauce. Just the look of the food was almost enough to turn my stomach. Even if it had not been smothered, the food was cold and tasted horrible. I called back again to the restaurant to let them know what was missing and that the food was not eatable. I requested a refund and the manager said I would have to talk to the owner.
Well, I have waited for days now and have yet to see my money. All I can say is that this was the worst dining experience I have ever had! Also, the owner lied about refunding my order and basically stole my money since I did not eat the food and it sat in my apartment for two days before I tossed it down the trash shoot.
I talked to the owner and told him about my experience with my order and that the food was not eatable. The owner just made excuse for why the order was late, why the order was cover sauce when I requested it be on the side, and why their delivery driver sucked. He never once took ownership for their mistakes. I demanded a refund after talking with his and hearing his excuses. He finally agreed and said the driver would be back by to pickup the food and refund my money. Two days later, I still had not received a refund so the owner lied and stole my money since I the driver never returned. I will also be filing a complaint with the Better Business Bureau.
Cons: disgusting food, not service oriented, thieves and liar
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