Last week, I bought a used Benz. There are some light scratches on the hood and near by the door. I did some research for the best place for detailing my car and to remove those scratches. After some research, I decided to use Derek's detail to do the job.
I call them on Friday and tell them to quote me the price the for full details (exterior + interior), clean up the engine and remove light scratches on my car. I talked to a guy named Alex and he quote me $250 at first. I told him it's $189 on the website plus you can get $15 discount if you bring the print-out from their website. He told me since my car have scratches, he has to charge extra since more work required for removing scratches (wet sand, etc.) but since I'm a new customer and want me to try their service, he reduced the price to $200 and I agreed. I made an appointment for the next day which is the day I wrote this review.
I bring my car to them the following day, show them where are the scratches and then drop off the key. Few hours later, I got a call from them telling me they have to charge me $50 extra because they require more works and have to wet sand my car to remove the scratches basically what he told me the day before. After few minutes talking and seems that I have no choice, I reluctantly agreed. That will bring the price for the job back to $250 again.
I got another phone call few hours later and told me the car is ready. I must say they did a REALLY GOOD job removing those scratches! I'm really impressed. I barely can see it if I don't look at it closely. The car looks shining, interior looks sparkling and they dress the tires pretty good. Overall, I'm really happy with the job.
So why I only gave them 4 stars?
- They jack up the price upon agreed when the car is in their possession (less bargaining power?)
- They promised to clean up the engine, but they simply clean up the debris around the edge rails. I think the least they should do is pressure-washed the engine.
- The center console is still dirty. Although this is not a big deal since I can just wipe it clean, I just cannot believe they overlooked this.
- They didn't clean the rims thoroughly, I can still see some oils around the lug nuts area. I expect it to be cleaner from a details shop with $250 job. At best, the rims looks like when you go to drive-through touchless car wash and get the gold wash package.
I hope this review can be helpful to potential customers and to improve their service :)
Pros: Remove scratch mark
Cons: Price change upon agreed
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