While this ""cantina"" has an attractive atmosphere and the wait staff are excellent, the customer service is lousy on the administrative level. I have eaten at Carmona's many times in the past 5 years with groups from my office. We have had informal lunches with fewer than 6 people as well as larger groups of approx. 20. I base this opinion on many instances, but will site you three incidences of ""the kitchen"" not making any attempt to satisfy customers. Keep in mind I tip at 20% and am very courteous because I have 2 daughters that have waited tables throughout school. \r
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Today, I ordered one enchilada and one taco, al a carte. When they came, it had 2 tablespoons of enchilada sauce on the enchilada. I looked at my compares’ plates, their enchiladas were floating in sauce so I asked the waitress if I could have a small dish of sauce; she came back from the kitchen to inform me they would charge me $1.25 for this and I am talking about 4 or 5 tablespoons of sauce! \r
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At Christmas, my husband and I ate lunch there while shopping at the local mall. We ordered beef fajita nachos. The meat was obviously yesterday's left over’s as it was extremely tough and dry. We requested the nachos to be replaced with ""fresh"" fajita meat. The waitperson returned from the kitchen, stated ""we won't make you new nachos"". Unbelievable!\r
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Another time, my husband ordered mixed fajitas; the beef was so tough he could not chew it. We asked to have it replaced with chicken, once again, ""the kitchen"" said no!\r
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I must assume Ricky Carmona makes enough money to turn a great profit off of travelers, as this is located on an interstate highway. Were he concerned with customer service, he would realize how little it actually takes to make a customer happy.\r
Pros: nice atmosphere for the area
Cons: Bad food, bad customer relations
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