After we waited nearly two hours to get into the Rainforest Cafe, the hostess rudely stated that ""No strollers were allowed"" When we asked what we were to do with it, she quickly and angerly pointed outside. Against our better judgement we placed our stroller out by numerous other strollers. We made sure that we grab all of our belongings and gifts we just purchased during our long wait, and brought them inside with us. After our meal which was EXTREMELY expensive we gathered up our things and headed outside to discover that some one had STOLEN our $200 stroller. We spoke with the manager of the RFC and he basically did ABSOLUTELY NOTHING. My husband then asked/demanded that we at least get our money back from our meal due to their stroller policy. The manager said he couldn't and gave us the old pass the buck to his corp. office in Houston. The security guard for Downtown Disney was more than accomidating to us when we informed her on what just happened. Though she was not able to refund our money she did give us an umbrella stroller to finish out our vacation with. It was a small consolation however it did not come from the RAINFOREST CAFE. The did literally nothing to help or accomidate us in anyway. I really think if its store policy that no strollers enter.....they need to make it like a coat check. The outcome is still pending and we will see if this HUGE company will make it right by the little people, even McDonalds will slide you a value meal if they screw up. Boycott pending, corp. office contact.
Pros: waitress was wonderful
Cons: extremely long waits, No stroller security, pricey food
more