I'm not sure what happened to the person below me or the circumstances but when I was in the office, everyone was constantly busy either on the phone or on their computer. Maybe that guy didn't get his emails or they went to his Spam folder but I didn't have one issue with this agency. \r
I recently located from Washington to Charleston with Boeing and was referred to this agency by multiple people, which told me something. I worked with an agent named TC who was quick to return all my emails and phone calls. He had my quotes back to me the same day on my house and 2 autos. \r
I did try a couple independent agencies and only seemed to talk to non-personable staff members who were unwilling to help any further than they had to. I even think that McKay agency below me was one that I had called because that does sound familiar. I ended up going with the policies TC had quoted me and he was very helpful with telling me of different places to see and dine being that I was new in town. \r
I highly recommend this agency seeing as everyone was friendly in the office. It seems like you can't go wrong with Sam Schirmer Agency.
Pros: knowledgeable, friendly, went out of their way to help
Cons: not one
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