Today, upon arrival I was greeted by the manager and she introduced me to the stylist who would be cutting my hair. She asked about my hair and what I wanted done (all fine so far) which was great as the stylist spoke very little English and I don't speak Japanese. She didn't stick around so long and pretty much walked away as I was still trying to explain how I wanted it cut. As she had passed on the direction in Japanese to the stylist I hoped that based on her confident (arrogant) demeanor that she understood and that I needn't worry.
Only somewhat true. The stylist was a lovely guy and tried hard to understand me as I was asking for ""some more off there"" and ""needs texture here"" with hand motions and even a quick sketch on paper. After a long time the manager came over and started berating me that I was changing my mind and confusing the stylist. I was told by her that I wasn't listening properly, that I didn't know what I wanted and did not know how to communicate. I did try to hold it together and explained again to her what I wanted for the style, she relayed to the stylist and it worked. I did in the end get a good haircut, it was along the lines that I wanted but it took over two hours to achieve what usually takes less than one.
Needless to say i was fuming at her treatment of me, I have never been told off by a hairdresser. The poor stylist who cut my hair was apologizing so much because he couldn't understand me and completely disappeared soon after the haircut was over. On my way out the door I told the manager that I thought she was very rude. She quickly told me I was rude and that I had no idea. I said something about the 'customer being right' which she obviously didn't like as she has since left me a voicemail saying that if I don't like her treatment ""then don't ever show up here"".
I won't go back, which is a shame as I do like the cut. But I would STRONGLY advise that you don't go there either. The rest of the staff are lovely but that manager is a nightmare with a nasty mouth and a warped idea of customer service.
Pros: Friendly staff
Cons: Manager is a nightmare
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