This review pertains to the Hananoki in the Loews plaza. On Saturday we wanted to go here and celebrate a family birthday. We had 13 in our party. We called for a reservation and was told to be there at 645. We showed up at 630. We waited until almost 8pm to be seated !! We were told that they do not take reservations, they take ""call aheads"". Don""t care what they call it, if they say to be there at 645 for sitting, that is a reservation. Even knowing in advance that we were a party of 13, we still had to sit at two separate griils. The food was lousy and extremely over-priced for the quality. My daughter ordered sushi and never received it. We inquired about the sushi on three occasions and we were told "" you will receive your sushi when it is ready"". After everyone else in our party received to go boxes because we were finished, ( we had to get up and get our own to-go boxes ) I went to the manager and informed them. ( there were two managers on duty) BOTH managers told me that the sushi chefs were busy and they are trying to get the sushi finished. One manager actually told us "" it is hard running both sections of the restuarant ( the sushi side and the grill side ) and I simply can not run it properly"". I swear. She actually said that to us. We never did receive the sushi order. On top of everything else, they charged us a mandatory 18% as a tip.
Pros: nothing
Cons: everything was bad
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