I was skeptical after seeing the poor reviews and Samsung placed my warranty work with CES. However, it turned out to be wonderful service. I called Samsung on a Wednesday afternoon for troubleshooting help. Unable to fix the problem over the phone, Samsung said they would place a warranty call to CES. I called CES the next morning and they hadn't received the dispatch yet. CES took care of calling Samsung only to find out Samsung hadn't sent the dispatch. Once CES had the information sent to them, they were at my house that afternoon to troubleshoot. They found the defective board, ordered it and were back the next day to replace it. All went very well. The operator on the phone and both technicians were very friendly and extremely helpful. I couldn't be more satisfied with CES.
Pros: Friendly helpful staff, quick results
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