I have used Helmwood several times for emergency treatments. Really had no problems until I boarded my 2 large dogs for 7 days. While boarding they were neutered - male was cryptorchid. When I picked them up, they were covered in feces, dehydrated, reeked horribly & incisions were infected. I never got a follow-up call from the staff/vet to check on them post-op. Also, when I dropped the dogs off, I asked to see the kennel facilities. They would not let me. I learned a valuable lesson & will not be using Helmwood again. Pretty sad because Doc Brown is an awesome vet! His "staff" needs honing!
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