It is truly a shame to see things haven’t improved with this establishment and their level (or lack) of customer service.\r
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A number of years ago I purchased a Rolex Explorer from them and was treated with some of the same level of unprofessionalism noted below.\r
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I entered the store, examined the piece, and informed them that I wanted the watch but needed two days to get things in order to pay and gave them a deposit to hold it while I got the funds in order.\r
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When I returned to collect the piece the sales woman proceeded to say “I am surprised you came back for it, we thought you weren’t going to buy and instead were just looking”, at the time I brushed it off but in retrospect it was rather rude.\r
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After owning the watch a few weeks I noticed a flaw under the crystal, I took it back to Goldstein Swank and Gordon and not only did they act as if they had no idea where the watch came from, but they went on to say that typically things like this were something the customer had to pay to fix, considering what the watch cost I was rather shocked.\r
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Reluctantly they sent it back for service, when I got it back it was in pretty rough condition but not something I can fault Goldstein Swank and Gordon for as they didn’t do the work, but the lack of customer service was a turnoff.\r
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A few years later I was looking for another watch, I called them as other dealers in the area were out of stock. When I got someone on the phone they were very rude, basically barked at me that they didn’t have it and then without asking if they could order it or whatever the person simply hung up.\r
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Needless to say it isn’t a place I will be shopping anytime again.\r
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