I have been eating at Texas de Brazil since 1999, it is one of the best restaurants. The salad buffet is super. The meat is excellent. Unfortunately over the last 3-4 years I have noticed a marked drop in the quality of their service. In the early years they used to have several waiters per table and everything was impeccable. Sadly, this is no longer the case. Now your glass stays empty until you ask for a refill. Your plate stays unclean until you ask for a fresh plate. Many times you have to wait for a waiter to show up for proper service. The Gauchos don't even check on you often enough. You don't get served all the meat cuts as before and you have to ask for them and then have to wait forever to get it. Worse of all the quality of the Managers has gone down hill remarkably and that might explain the deterioration in the service. In the early years they had supper friendly and caring managers who were dedicated to their customers. They greeted everyone at their tables. Always gave out discount coupons as a friendly gesture. The latter years the managers will argue about obvious and blatant mistakes they made on the bill. They charge a full price to everyone on the table including kids so they can inflate the gratuity. Then they deduct the kids amount and all the coupons at the end.
Food is always the best but the new management leaves a lot to be desired
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