My wife finally had a chance to use a gift certificate from Oasis day spa near Park Ave. To make a long story short, she was not happy with her massage and even asked the masseur (male massage therapist) to slow down three times to no avail. She works really long hours and desperately needed to relax. In addition, she mentioned that Oasis (at least this location) does not have a Sauna, Steam room or other amenities that typically add a tremendous value to the whole experience of a massage. I could sit here and name the massage therapist but I am not going to do that. He could have been having a bad day and I'm willing to give him the benefit of the doubt.
As for the management of Oasis Spa, they have absolutely lost any hope for future business from my family. The day after her massage I called to give Oasis Spa some feedback. I figured any business would be happy to hear feedback from their customers. Not true. The first time I called they told me that the massage manager Bruce Bolt was too busy to speak with me and that he would call me back. A couple days go by and he does not return my call. So, I call back and speak with one of the shift managers. She is nice and tells me again that he will be in Thursday and will call me back. Again, no call.
Finally this morning they call back to tell me that they spoke with the massage therapist and he said my wife only asked him to slow down once. They implied that since he has been there for 13 years they were taking his word over ours. The fact that he even remembered someone being unhappy is telling enough. They actually suggested that she should have gotten up during the massage and left the room if she wasn't happy. The shift manager basically tells me that they understand that we are unhappy and can offer us a 15% discount at another location. 15% and the manager not even taking the time to call back is insulting. This was a nice gesture, but honestly, if the massage manager himself can't find two minutes to speak with an unhappy customer, than that speaks volumes about the type of spa they are running over there. 15% is a joke considering the poor experience my wife had. Even with a 50% discount and a guarantee of their best therapist I would have had to think about it. Save your money for a better experience elsewhere.
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